It is an automated messaging and routing bot service developed to accelerate customer communication, provide automated responses to frequently asked questions, and ensure your business provides more organized service via WhatsApp.

The bot is configured to automatically manage greeting messages, frequently asked questions, product or service information, routing, and basic customer requests according to your business's needs.

Within the scope of the service:

• Analysis of business needs

• Planning of the WhatsApp communication flow

• Automated greeting messages

• Ready-made response flows for frequently asked questions

• Product and service information

• Menu and option-based routing

• Collection of contact and quote requests

• Basic customer information retrieval

• Business hours and automated notification messages

• Routing to departments or relevant personnel

• Configuration of necessary basic integrations

• Creation of notification and follow-up flows

• Basic error control mechanisms

• Bot testing

• Usage and delivery support

Who is it for?
It is suitable for businesses that receive a high volume of customer messages via WhatsApp, consulting firms, service providers, e-commerce businesses, companies that collect appointment or quote requests, and brands that want to automate their customer communication processes.

With the WhatsApp Business Bot, you can automate frequently repeated messages, respond to your customers faster, and reduce your team's manual messaging workload.

Note: The scope of the project may vary depending on the number of message flows, integrations, user scenarios, and the WhatsApp business infrastructure to be used. Necessary official API or third-party service fees may not be included in the project cost.